Warranty and Bag Registration
People often ask us: “What is your warranty policy?,” so here it is:
The Banjo Brothers are deadly serious about product quality and want to make sure that you only say nice things about us when talking the finer points of bike accessories with your pals. We vow to stand behind any product that is defective. Our warranty policy is simple - if your bag is messed up due to a defect in materials or workmanship for the life of the bag, we fix it no questions asked. That doesn't mean you can beat the living snot out it and expert to return it to us as defective. I think we can both let common sense be our guide here. Think of it this way, if your Mom would be OK with you claiming something as a product defect, then chances are it is a defect and the bag should and will be repaired or replaced.
There's plenty of evidence to support our claims of being fair minded on the "internets" - so there you have it. Bags will be repaired or replaced at our discretion. In many cases, if you don’t live next door, product photos, concise descriptions of your problems, how old the product is and where you purchased it are all keys to having your problems solved quickly and without hassle. You can also “Register Your Bag” on our site to keep track of some of the details.
How to Submit a Warranty Claim:
The quickest way is to bring the product, along with proof of purchase back to the shop where you bought it. The other way is to contact us directly using this Handy Form.
Register Your Bag
Also, while your local bike shop is always there to help you, we've created this handy online product registration form to help you keep track of your gear purchases. We'll never sell, use or allow anyone else access to this data without your permission, so go ahead and let'er rip.
